Terms and Conditions
Military Figures & Gifts Ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please get in touch.
You can contact us using the contact form on the website, by email, telephone or post. Full details are on the Contact Us page of the website.
Making A Purchase
Making a purchase could not be easier. Just browse our shop and add any items that you wish to buy into the shopping basket. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete your order.
We also accept orders by telephone or post.
We accept credit or debit card payment. If you are shopping from North America or anywhere else outside of the UK, place your order and your credit card company will convert the transaction to US Dollars or your own currency. We also accept Paypal payments.
UK customers can also pay by sending a cheque drawn on a UK bank account or a UK postal order by post with your order. US customers please note that we cannot accept US postal orders or checks. International Money Orders may be acceptable by prior agreement.
Please note that it is not secure to send your credit card details by unencrypted email. If you choose to do so it is at your own risk.
When you receive confirmation of your order, this shows that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice or sales receipt. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. This also applies in the case of an error regarding shipping charges.
By placing your order you are agreeing to subscribe to marketing information, such as news and offers, by email or post. You can unsubscribe at any time using the button on the home page of the website.
All retail orders are sent using Royal Mail Recorded Delivery or International Signed For services. The postage and packing rate for UK orders is fixed regardless of the size of your order. Postage and packing on orders sent to addresses outside of the UK are charged according to the weight of your order.
All postage charges are calculated by the website during the checkout process so there are no hidden extras.
We aim to despatch your order within 3 business days . UK orders sent using Royal Mail’s First Class Recorded Delivery service should reach you within 3 days of despatch. International orders are sent using Royal Mail’s Air Mail International Signed For service and generally arrive with you about 14 days after despatch.
Most items are in stock. and many are printed to order just for you. In the unlikely event that your order cannot be fulfilled within 28 days we will email you with the option to cancel your order if you would rather not wait.
Military Figures and Gifts Ltd. Therefore VAT will not be charged on any orders regardless of destination.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. We use Paypal Website Payments Pro to process payments which means that your credit card details are never sent to our computer or held without encryption.
If you are not completely satisfied with your purchase please contact us within 7 days of receipt to arrange return. We like all our customers to be happy! Please note that any items returned must be in the original packaging and condition. We cannot accept items for refund that have been worn. Goods must be returned in a suitable condition for resale. Refunds will be limited to the cost of the goods and your original postage.
No refunds can be provided on goods which have been personalised.
Your rights to return goods are protected under the Distance Selling legislation.
If you need to reach us, please email. Alternatively you can call us on 08453 666 526 (International +44 8453 666 526) any time between 9am and 4pm (UK time) week days or write to us at Military Figures and Gifts Ltd, Suite 9, Glovers Meadow Business Centre, Glovers Meadow, Oswestry SY10 8JN.
We check our emails regularly at various times of the day (and night!) so you shouldn't have to wait too long for a reply.
Military Figures & Gifts Ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
- Take and complete customer orders
- Administer and enhance the site and service
- Very occaisionally disclose order (not payment) information to third-parties for goods delivery purposes